Datakom solutions Datakom products Worry Free IT

Worry Free IT

Centralized IT management and professional IT outsourcing services for companies in the Baltics.

The service includes everything you need to make your IT environment work smoothly

The result – more stable work, less downtime, lower costs and significantly less it risks

maintenance of infrastructure and systems

user support and quick incident resolution

data protection, backup and recovery tests

network stability and security monitoring

license and digital work environment management

compliance with legal and safety requirements

proactive technological development planning

KEY BENEFITS FOR YOUR BUSINESS

Work safely. We’ll take care of the rest.

Stability and less downtime

Proactive monitoring and automatic incident prevention ensure the continuous operation of the IT environment.

Basis of security as standard

EDR / AV protection, DNS filtering, secure configurations, patching and restore tests.

Predictable costs

One monthly payment and transparent license structure.

Clear responsibility and one partner

100% centralized IT management with one responsible partner.

Productivity for the whole team

Less IT problems, more focus on core business.

WHAT PROBLEMS DO COMPANIES FACE IN IT?

Common challenges:

Unplanned downtime and technical errors
Poorly structured support and inaccurately defined areas of responsibility
Uncertain data and system security
Opaque costs and chaotic it Management

Problems in everyday life:

Slow computers and unstable software
IT issues take too much time
Unclear security processes and data storage
Complicated access problems, especially during remote work

HOW IS WORRY FREE IT DIFFERENT FROM NORMAL “IT SUPPORT”?

Normal IT support

Worry Free IT

Reacts Only when the problem has already occurred

Proactively eliminates problems before they affect work

Chaotic distribution of suppliers and people — everyone is responsible for their share

Unified platform, centralized processes and one responsible partner

Downtime is considered a “normal phenomenon”

Every downtime is perceived as a fixable problem

It is not clear who is responsible for what

One partner = clear, full responsibility for the IT environment

Focuses only on a specific task — “Install” or “fix”

Manages the entire IT infrastructure: monitors, analyzes, optimizes and develops

Security is often an additional service

Safety is included as a basic component

WHAT DOES WORRY FREE IT INCLUDE?

Security that grows your business

Daily IT management and user support

Computers, apps, access rights, printers, email and file systems-everything is kept in stable working order.

Cybersecurity core layer

EDR / AV, DNS filtering, configuration audit, patching and MFA.

Proactive infrastructure monitoring and automation

Problems are identified and eliminated before they affect work processes.

Microsoft 365 and digital workspace administration

License management, accounts, secure sharing and optimization.

Data security and backup

Backup, restore tests and fast data recovery in case of incidents.

Control transparency and KPIs

Regular reviews, safety assessments, cost transparency and clear recommendations for improvement.

WHO IS WORRY FREE IT SUITABLE FOR?

Worry Free IT is ideal if the company:

Sectoral groups

Manufacturing, warehousing and logistics companies
Financial, insurance and consulting industry
Service companies, agencies and offices
Public sector and municipalities
Medium-sized enterprises (SMEs) of ~30 employees

Company situations

No full-time it manager or lack of it strategic oversight
The existing IT team is overloaded and does not cope with the daily load
Frequent disruptions, downtime or unpredictable problems occur
Predictable and centralized IT support is needed

WHAT HAPPENS IF THE PROBLEM REMAINS UNRESOLVED

Financial losses

Get downtime 1 500-5 000 €/hour
Stop of production, delay of orders
Fines, penalties, revenue drop
Cybersecurity incidents cost up to tens of thousands of euros

Loss of reputation and trust

The fall in trust of partners
The outflow of customers
Brand reputation burns
The loss of competitiveness in tenders and procurement

System failures

Tis cannot access systems
Weit stops production and processing
Employees can not work
Pa logistics and invoice delays

Security that grows your business

When a company grows or specific risks arise, Security PRO provides an additional level of protection — without complex transitions or platform changes.

Worry Free it - the basis of security

Includes everything necessary to ensure a stable and safe everyday environment

EDR / antivirus

DNA filtering

Secure configurations

System updating (patching)

Backup and restore tests

Security PRO - an additional layer of protection

Suitable for companies with higher security, compliance or data protection risks

SaaS and email protection  (phishing, malware)

Employee safety training

Deeper monitoring of cloud solutions

Data leakage control (DLP)

Extended risk monitoring

Monitoring data leakage

HOW IS COOPERATION?

1. IT & security assessment

We evaluate the environment, risks and processes. We prepare a clear plan of action.

2. Stabilization and implementation

We organize configurations, security, automation and data protection.

3. Proactive governance and development

Continuous monitoring, technical support, regular reviews and recommendations.

FREQUENTLY ASKED QUESTIONS (FAQ)

Is support provided remotely or on-site?

Both — depending on the situation and needs.

How does onboarding a new employee work?

An automated process with secure, standardized configuration.

Can I add additional security only for specific roles?

Yes — Security PRO can be applied to certain roles or to the entire organization.

Do you also monitor servers and cloud environments?

Yes — we provide full infrastructure management.

Do you have an SLA and response times?

Yes — they are defined in the contract according to your needs.

Does IT outsourcing mean I will lose control over my systems?

No. Worry-Free IT ensures full transparency, regular reports, and clear operational documentation. You retain full control — we simply take care of your IT security and stability.

Is outsourced IT maintenance expensive?

Actually — quite the opposite. A fixed monthly fee ensures predictable and stable costs, eliminating unexpected expenses. When IT issues are handled only internally, monthly costs may seem low at first, but significant “peak investments” regularly arise — both in terms of time and money. As a result, the average monthly cost is often similar to or even higher than outsourcing with a fixed fee.

Is cybersecurity only necessary for large companies?

No. Statistics show that cybersecurity challenges also affect small businesses — around 15% of Latvian companies have experienced ICT security incidents. This means that small and medium-sized enterprises are also at risk, not just large corporations. Worry-Free IT provides a high level of protection regardless of the size of your business.